My guess is something went to shit when setting up S Books and the admin had to restore from backup. Then they may have realised backup had not been done for a couple of weeks.
I did the same thing at work once and got my arse kicked by everyone
I agree someone is busting their nuts to restore everything and setup something new for us in S Books. Let's give credit where it's due and I am sure mods can help restore lost Ks down the track.
Obe